Tell us what is stuck

They do not need to. Sign in as the parent on the device, and Who's learning? lists every child: they tap their own profile. Getting back to the parent area on that device asks for your parent PIN, which you can change under Manage children.

Codes go to WhatsApp first and fall back to SMS. If neither arrives within a minute, check that the number on the account is the one you are holding, then try the email code instead. A number that has been used five times in an hour is paused for fifteen minutes.

Tell us both numbers or emails in a request below. We do not merge accounts automatically, because merging two families' data is not reversible, so a person does it and confirms with you first.

A payment is confirmed by the gateway before a plan opens, and that can lag by a few minutes. If it has been longer than that, send us the order number from your bank message and we will match it to the order and open the plan.

A plan is bought for one child's class. Moving it to another child in the same family and the same class is something we can do from our side. Ask below with both children's names.

The refund and cancellation policy is on this site and is the thing we follow. A request raised here reaches the same team; it does not need to go anywhere else.

Lessons and guided practice stay open in the platform, and mentors help students catch up in the next session. Nothing is lost by missing one.

Every submitted project is reviewed with marks and written feedback. If one has been sitting for more than a few days, send the child's Alpha ID and the project name and we will find it.